WHAT DOCUMENT IS REQUIRED IN ORDER TO BECOME A CUSTOMER?

A  valid state-issued resale license or a state-issued sellers permit. If you are a tax-exempt organization, we request that a copy of your 501(C) exemption form be provided in lieu of state permit.

WHY AM I UNABLE TO RECEIVE A PRICE IF I AM NOT IN YOUR SYSTEM?
We are a Wholesale company and only sell Business to Business (B2B). If a customer is not set up in our database with an active business, verified with a Resale License or Permit, we cannot quote much less sell any merchandise.

HOW LONG BEFORE I CAN LOG IN AND MAKE PURCHASES?

All documentation is verified individually by a customer service representative and is processed Monday- Friday 9 am- 5 pm, excluding holidays and weekends and may take up to 48 hours. A confirmation email will be emailed to the email on file once the account is activated.

WHAT ARE THE MINIMUM ORDER REQUIREMENTS?
Minimum first-time order must total $250.00 after any promotions or discounts have been taken. Subsequent reorders must be a minimum of $100.00.

WHAT IF I WANT TO CANCEL MY ORDER?
Once you have checked out and submitted your payment information, your order is sent to our warehouse. Due to our warehouse commencing to work on your order, any order cancellations must be processed within the same business day. If an order is placed over the weekend or a holiday, please contact our Customer Support Team at customerservice@portofinointl.com with your order number. If not, we will continue to process the order within the standard time frame so that we may ship it to you.

After one business day orders are considered Final Sale.

Any order cancellations after the first day will incur a 20% restocking fee.

HOW LONG DOES IT TAKE TO PROCESS ORDERS?
It may take up to 48 hours after the order has been pre-authorized and passed to the warehouse to complete and prepare the order for shipment. If you are purchasing a large number of items, the order may take longer to process before we can ship. Excluding holidays and weekends.

IS THERE A DISCOUNT BASED ON QUANTITY ORDERED?
 We already have the lowest prices available.

HOW DOES YOUR COUPON CODE WORK?

At times Portofino International Trading, USA will create coupon codes to increase savings. These codes are web-based only and may not be used on phone, fax or email orders. Coupon codes can not be used towards Pre-order and or Backorders that are pending. Only one coupon code may be used per order. Our website will not accept multiple coupon codes on a single web order. All codes must be entered by the customer, unless otherwise indicated.

CAN I PURCHASE LESS THAN THE AMOUNT LISTED?
No.

CAN I PURCHASE OVER THE PHONE?
Yes! Please contact us at 323-585-7696. Our sales team is available Monday through Friday 8:00am-6: 00 pm Pacific Standard Time. To help our sales team provide a quick and efficient transaction please provide the Portofino Intl. part numbers of the items you would like to order as well as the quantity. 

HOW IS MY "PRE-AUTHORIZATION CHARGE" CALCULATED IN THE SHOPPING CART?

The Pre-authorization charge is based on your order subtotal after discounts. Any provided shipping quotations are based on actual weight unless dimensional weight applies.

WHY DO YOU PRE-AUTHORIZE IF THE ORDER HAS NOT YET BEEN SHIPPED?
Pre-authorization guarantees that merchandise will be available to the customer. Pre-authorized credit cards hold money for a straight charge to speed up the process. In the event that the pre-authorized amount is greater than the invoice total, the remaining balance is returned to you. In the event that the pre-authorized amount is less than the invoice total, you will be notified by phone as well as email. 

DO YOU SHIP FOR FREE?
No.

DO LARGE ORDERS QUALIFY FOR FREE SHIPPING?
No.

HOW MUCH IS SHIPPING?
Shipping cost depends on dimensions and weights of merchandise and on the location to which the shipment is sent. Please note that any zip codes that are considered as residential by freight carriers will incur additional charges. If you need additional services such as a liftgate or inside delivery, please alert us by using the  Special Instructions box on the checkout page so that we may add the services at the time of delivery. You may also call us at 323-585-7696 to alert us of any additional instructions.

WHY IS THE SHIPPING COST SO HIGH?
Shipping cost is based on the delivery method you have chosen and the distance of your location from our distribution center in California. We always shop for the most economical rates available.

If you have a shipping preference and would like to use a preferred carrier, please notate carrier, your account number, address, phone number,  and any additional instructions in the Special Instructions box located in the checkout page or call us at 323-585-7696 for further information.

CAN YOU SHIP TO ANOTHER ADDRESS?
No. For the customer's own safety, we ship all orders to the address provided at the time of account creation. If you have relocated, please provide an updated copy of the business license with the new address so that we may update your information. Portofino International Trading USA does not ship to any PO Box, APO or FPO addresses.

IS CREDIT AVAILABLE?
Yes. You must submit an application to our accounting department. If interested please email us at accounting@portofinointl.com so that we may assist you further.

WHY DO I NEED A CREDIT CARD?
A credit card is needed to pre-approve, secure and process orders and to guarantee the availability of the merchandise to the customer.

HOW DO I CHECK ON THE STATUS OF AN ORDER?
You may call us at 323-585-7696 or e-mail customerservice@portofinointl.com and include your name and order number. A representative will communicate with you by either phone or email.

IF THERE ARE DAMAGES TO MY ORDER, CAN I HAVE IT REPLACED?
 We do not give credit for broken glass merchandise, which is why we alert our customers to our Glass Waiver  policy when any glass is purchased. If you have received damaged merchandise please contact us within 10 days of receiving your order so that we may further assist you. Please note, we may require pictures of the freight received.

IF I AM UNHAPPY WITH THE MERCHANDISE, CAN I RETURN IT?
Give us a call at 323-585-7696 and we will do our best to resolve the issue. If you would still like to proceed with a return, if it is approved by management, we will do so but please note that a restocking fee and shipping will be charged to the customer’s account.

ARE YOU HIRING?
If interested,  send an e-mail with a cover letter and resume to info@portofinointl.com.